Question 1

Why is my heat pump blowing cold air in heating mode?

Accepted Answer

If your heat pump is blowing cold air when set to heat, several issues could be the cause: the reversing valve may be stuck or failing, the system may be in defrost mode (normal for 5-15 minutes), refrigerant levels may be low, or there could be a control board malfunction. This requires professional diagnostics to identify the exact cause and prevent further damage.

Question 2

Is it normal for a heat pump to freeze in winter?

Accepted Answer

Light frost on the outdoor unit is normal in winter. However, heavy ice buildup indicates a problem. Common causes include: faulty defrost cycle, low refrigerant, blocked airflow, or malfunctioning sensors. If your unit remains frozen for more than 30 minutes or ices up frequently, professional repair is needed to prevent compressor damage.

Question 3

Do heat pumps work in Vancouver winters?

Accepted Answer

Yes, modern cold-climate heat pumps work excellently in Vancouver winters. Vancouver's mild coastal climate (rarely below -5°C) is ideal for heat pump operation. Today's systems are designed to operate efficiently down to -25°C. However, proper sizing, installation, and maintenance are critical for optimal winter performance.

Question 4

How much does heat pump repair cost in Vancouver?

Accepted Answer

Repair costs vary based on the issue. Simple fixes like sensor replacement or cleaning may cost $150-$300, while component replacements (fan motors, control boards) typically range $300-$800. Major repairs like compressor replacement can cost $1,500-$3,000. We provide transparent quotes before any work begins and can advise if replacement is more economical than repair.

Question 5

Is emergency heat pump repair available?

Accepted Answer

Yes, we provide emergency heat pump repair service throughout Greater Vancouver. We understand that heating failures in winter and cooling failures in summer are urgent. Call 778-909-5731 for same-day emergency service. We prioritize no-heat situations in cold weather and system failures affecting vulnerable occupants.

Question 6

When should I replace my heat pump instead of repairing it?

Accepted Answer

Consider replacement over repair if: your system is over 15 years old, repair costs exceed 50% of replacement cost, the system uses R-22 refrigerant (phased out), you're experiencing frequent breakdowns, or energy bills have significantly increased. We provide honest assessments and can help you understand your options, including available rebates for high-efficiency upgrades.

Question 7

Do you repair all heat pump brands?

Accepted Answer

Yes, we service all major heat pump brands including Mitsubishi, Daikin, Fujitsu, LG, Samsung, Gree, Carrier, Lennox, Trane, Bosch, and Panasonic. Our technicians have experience with both ducted and ductless systems, mini-splits, and multi-zone installations. We maintain relationships with parts suppliers to ensure fast repair turnaround.

Question 8

How long does heat pump repair take?

Accepted Answer

Simple repairs (sensor replacement, cleaning, minor electrical) typically take 1-2 hours. Component replacements (motors, boards, valves) usually require 2-4 hours. Complex repairs or those requiring special-order parts may take longer. We provide time estimates during diagnostics and keep you informed throughout the repair process.

Question 9

What if my heat pump is still under warranty?

Accepted Answer

If your heat pump is under manufacturer warranty, parts may be covered, though labor typically is not. We can help navigate warranty claims and perform warranty-approved repairs. Bring your warranty documentation, and we'll review coverage before starting work. Note that warranty may be void if the system wasn't properly maintained.

Question 10

Can you repair heat pumps in condos and apartments?

Accepted Answer

Yes, we frequently service heat pumps in Vancouver condos, townhouses, and apartments. We understand strata requirements, coordinate with building management, and ensure minimal disruption to other residents. We're experienced with the ductless mini-split systems common in Vancouver multi-family housing.

Question 11

What causes high electricity bills with heat pumps?

Accepted Answer

Unexpectedly high electricity bills often indicate: low refrigerant causing the system to run longer, dirty filters or coils reducing efficiency, faulty thermostats cycling improperly, undersized system running continuously, or aging components losing efficiency. A professional diagnostic can identify the exact cause and restore efficient operation.

Question 12

How do I know if I need heat pump repair or just maintenance?

Accepted Answer

Call for repair if you notice: no heating or cooling, strange noises (grinding, squealing), frequent cycling on/off, ice buildup, water leaks, error codes, or significantly reduced performance. Regular maintenance is preventive, while repair addresses active problems. If in doubt, call for diagnostics — catching issues early often prevents expensive failures.

Heat Pump Repair FAQ

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